CHITTORTECH™

CHITTOR TECHNOLOGIES • ENTERPRISE SOFTWARE ENGINEERING

Registered HQ: Chittorgarh, Rajasthan – 312001, India

Corporate Email: contact@chittortech.in | business@chittortech.in

Hotline: +91 75974 51057 | Web: https://chittortech.in

MASTER COMMERCIAL AGREEMENT & PAYMENT TERMS

OFFICIAL BINDING MASTER CONTRACT

Contract Ref: CT-MSA-PAY-2026

Effective Date: September 10, 2026

Version: v2.6 Enterprise

Jurisdiction: Republic of India (Chittorgarh, Rajasthan Jurisdiction)

ARTICLE 1: COMMERCIAL PRICING & ENGAGEMENT MODELS

ChittorTech™ executes client digital initiatives under three established commercial models:

1.1 Fixed-Price Milestone: Fixed scope governed by an approved Software Requirement Specification (SRS). Billed across sequential milestone deliverables.
1.2 Dedicated Monthly Engineering Retainer: Monthly dedicated developer allocation billed in advance per 30-day agile cycle for continuous product development.
1.3 Turnkey Packages: Standardized service packages (e.g., Google Play 14-day 20-tester closed testing, cloud server deployment, SEO audits) billed one-time upfront.

ARTICLE 2: STANDARD MILESTONE PAYMENT SCHEDULE

Standard custom software, web, and mobile application projects follow a three-tier milestone schedule:

Phase	Deliverable Scope	Standard Split	Release Trigger
Stage 1: Kickoff	SRS finalization, UI/UX wireframes, database & architecture setup.	30% – 40%	Due upon contract signing prior to sprint allocation.
Stage 2: Staging Demo	Core business logic, frontend assembly, API integrations, staging preview.	30% – 40%	Due upon client review and demo sign-off on staging instance.
Stage 3: Production Handover	QA validation, domain/server launch, SSL, 100% source repository transfer.	20% – 30%	Due prior to live public launch and source code transfer.

* Express/small engagements under ₹15,000 / $250 USD are structured with 50% advance deposit and 50% upon completed delivery.

ARTICLE 3: INVOICING, 18% GST & MULTI-CURRENCY STANDARDS

3.1 Indian GST Compliance: Invoices issued to Indian entities are subject to applicable GST (currently 18%). GST invoices contain official GSTIN and SAC codes for input tax credit (ITC) claiming.
3.2 Zero-Rated Export of Services: Invoices to foreign clients are zero-rated under Section 2(6) of the IGST Act, 2017, supported by Foreign Inward Remittance Certificates (FIRC).
3.3 Net Payment Terms: Invoices are payable within seven (7) calendar days of generation. Supported currencies: INR (₹), USD ($), EUR (€), GBP (£), and AUD ($).

CHITTORTECH™ (CHITTOR TECHNOLOGIES) • MASTER COMMERCIAL AGREEMENT & PAYMENT TERMSREF: CT-MSA-PAY-2026

ARTICLE 4: APPROVED PAYMENT GATEWAYS & SECURITY

Payments must be remitted through official, encrypted channels:

4.1 Corporate Bank Wire: NEFT, RTGS, and IMPS direct transfers to ChittorTech verified bank accounts stated on valid invoices.
4.2 UPI Instant Settlement: Direct payment via official corporate VPA (BHIM, Google Pay, PhonePe, Paytm).
4.3 Credit / Debit Cards: Visa, MasterCard, RuPay, Amex processed via PCI-DSS Level 1 compliant gateways (Razorpay, Stripe). Zero raw card data is stored on our servers.
4.4 International Transfers: SWIFT international wire transfers and PayPal for overseas corporate accounts.

ARTICLE 5: OVERDUE ACCOUNTS & SPRINT PAUSE POLICY

5.1 Grace Window: Clients receive a 7-day grace period from the invoice generation date to complete payment without operational interruption.
5.2 Development Hold: Undisputed invoices remaining unpaid past Day 7 will result in an immediate temporary hold on active sprint development and staging environments.
5.3 Sprint Remobilization: Work resumes within 24–48 hours of confirmed payment clearance. ChittorTech is exempt from project delay liabilities arising from client payment defaults.

ARTICLE 6: CANCELLATION & REFUND ELIGIBILITY MATRIX

Project Status	Cancellation Window	Refund Eligibility & Settlement
Pre-Development	Within 24 hours of advance payment, prior to SRS/design initiation.	90% Refund (10% retained for banking gateway & administrative fees).
Active Development	After SRS sign-off, design delivery, or active coding initiation.	Advance Non-Refundable (covers dedicated developer sprint allocations).
Mutual Separation	Midway termination by mutual written consent of both parties.	Pro-Rata Settlement for completed milestones; source code transferred for paid portions.
Third-Party Costs	Domains, cloud server hosting (AWS/Firebase/Vercel), paid SSL, APIs.	100% Strictly Non-Refundable (remitted directly to external cloud vendors).
Google Play Testing	Once tester onboarding and closed testing groups are launched.	Non-Refundable (allocates real human testers, devices, and tracking consoles).

* Approved refunds are credited to the original payment source within 5 to 10 business days of written confirmation.

ARTICLE 7: DISPUTE ESCALATION & CHARGEBACK SAFEGUARDS

The Client agrees that prior to initiating any formal payment chargeback or dispute with banking institutions or card issuers, the Client shall notify ChittorTech billing support in writing at business@chittortech.in and allow seven (7) business days for amicable resolution. Unjustified chargebacks for documented deliverables will result in immediate suspension of cloud deployments and legal recovery of outstanding dues.

CHITTORTECH™ (CHITTOR TECHNOLOGIES) • MASTER COMMERCIAL AGREEMENT & PAYMENT TERMSREF: CT-MSA-PAY-2026

ARTICLE 8: CORPORATE BILLING CONTACT & INVOICING DESK

For invoice requests, GST clarifications, receipt copies, or bank details verification:

Accounts Department: Corporate Billing & Commercial Contracts Desk
Official Billing Email: business@chittortech.in (CC: contact@chittortech.in)
Billing Hotline: +91 75974 51057 | Hours: Mon–Sat, 9:30 AM to 7:00 PM IST

MASTER LEGAL FRAMEWORK NOTICE & PROJECT ADDENDA MANDATE

This document constitutes the General Master Commercial Framework of ChittorTech™ (Chittor Technologies). Execution or electronic acceptance of this document binds the Client to these overarching commercial and refund standards. In addition to this general agreement, a Project-Specific Addendum (incorporating the definitive Software Requirement Specification [SRS], exact milestone payment amounts, and deliverable schedules) shall be executed separately for each project engagement and shall form an integral, enforceable schedule governed by this Master Contract.

IN WITNESS WHEREOF, THE PARTIES HERETO EXECUTE THIS MASTER AGREEMENT:

FOR CHITTORTECH (CHITTOR TECHNOLOGIES)

Authorized Signatory:Director / Head of Engineering

Entity:ChittorTech™, Rajasthan, India

Signature:

Date:

[ Corporate Seal ]

FOR THE CLIENT (AUTHORIZED SIGNATORY)

Client Entity Name:

Signatory Name & Title:

Signature:

Date & Place:

[ Client Corporate Stamp / Seal ]

COMMERCIAL TERMS & BILLING POLICY

Payment & Refund Policy

ChittorTech™ maintains an open, transparent commercial standard. Review our milestone billing structures, approved payment gateways, tax compliance, and fair cancellation and refund procedures.

Effective: September 10, 2026

Version: v2.6 Enterprise

Jurisdiction: India (RBI Regulations & GST Laws) & International Banking Standards

Executive Summary (Plain-English Overview)

Key takeaways designed for quick reading and total transparency.

Milestone-Based Security

Payments are phased in transparent milestones tied directly to demonstrable progress and staging previews.

Formal GST & Export Invoicing

All domestic invoices comply with Indian GST laws; international clients receive compliant export documentation in USD, EUR, or GBP.

Secure Encrypted Gateways

Zero card data is stored on our servers. Transactions are handled via PCI-DSS Level 1 compliant gateways (Razorpay, Stripe, Bank Wire).

Fair & Transparent Refund Rules

Clear guidelines govern cancellations before development begins, during active sprints, and for third-party infrastructure purchases.

Clause 01ENGAGEMENT TYPES

Commercial Engagement & Pricing Models

ChittorTech offers flexible, structured engagement models designed to suit startups, growing enterprises, and established institutions:

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Model	Best Suited For	Billing Structure
Fixed-Price Milestone	Projects with well-defined SRS, wireframes, and fixed scopes (Web Apps, Mobile Apps, Portals).	Phased milestone advance payments tied to verified deliverables.
Dedicated Monthly Retainer	Ongoing development, agile product teams, continuous feature delivery, and dedicated engineers.	Monthly advance retainer billed at the start of each 30-day sprint cycle.
Turnkey Service Packages	Google Play Console setup, 14-day closed testing (20 testers), technical SEO audits, and cloud setups.	Fixed one-time package fee billed prior to service launch.

Clause 02MILESTONE SCHEDULE

Standard Milestone Payment Breakdown

For standard custom software and web application development, project costs are divided into clear deliverables to ensure safety for both parties:

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Phase	Deliverable Stage	Standard Split	Milestone Condition
Stage 1: Kickoff Deposit	SRS finalization, architecture design, UI/UX wireframes, database schema setup.	30% to 40%	Due upon project agreement prior to development sprint allocation.
Stage 2: Alpha / Beta Staging	Core backend logic, API integrations, frontend assembly, interactive staging demo.	30% to 40%	Due upon client review and demo approval on our staging server.
Stage 3: Production Handover	Final QA testing, domain/server deployment, SSL configuration, source code repository transfer.	20% to 30%	Due prior to live domain release and complete repository ownership handover.

Small / Express Engagements Under ₹15,000 / $250 USD

Engagements with quick turnarounds (such as expedited bug-fixing, landing page creation, or emergency server recovery) are structured with 50% advance deposit and 50% upon completed delivery.

Clause 03PAYMENT GATEWAYS

Approved Payment Channels & Gateway Security

ChittorTech provides convenient, enterprise-grade payment options protected by 256-bit encryption:

Domestic Bank Transfer (India): NEFT, RTGS, and IMPS direct transfers to our verified corporate bank account. Official bank details are provided on valid invoices.
Unified Payments Interface (UPI): Instant bank transfers via official company VPA (BHIM, Google Pay, PhonePe, Paytm).
Credit & Debit Cards: Visa, MasterCard, American Express, and RuPay cards processed via certified PCI-DSS compliant payment gateways (Razorpay, Stripe).
International Wire Transfers (SWIFT): Direct international wire transfers to our Indian bank account for foreign enterprise clients.
PayPal / International Cards: Supported for overseas clients invoicing in USD, EUR, GBP, CAD, or AUD.

Anti-Fraud & Phishing Notice

Never transfer funds to any personal account or payment link not originating from an official @chittortech.in domain email or verified invoice document.

Clause 04TAX COMPLIANCE

Invoicing Terms, GST Compliance & Multi-Currency Handling

We adhere strictly to statutory tax and financial reporting standards:

Indian Goods & Services Tax (GST):Invoices issued to Indian corporate clients and individuals are subject to applicable GST (currently 18%). GST invoices contain our valid GSTIN, SAC codes, and the client's GSTIN for input tax credit (ITC) claiming.
Export of Services (Zero-Rated): Services provided to clients located outside India are categorized as Export of Services under Section 2(6) of the Integrated Goods and Services Tax (IGST) Act, 2017, and are zero-rated for GST subject to Foreign Inward Remittance Certificate (FIRC) compliance.
Payment Due Window: Milestone invoices are payable within seven (7) calendar days of issuance unless otherwise stipulated in the Statement of Work.
Currencies Accepted: INR (₹), USD ($), EUR (€), GBP (£), and AUD ($). Currency conversions are calculated at prevailing interbank rates at the time of invoice generation.

Clause 05BILLING ENFORCEMENT

Overdue Invoices & Project Freeze Timeline

Prompt settlement of milestone invoices guarantees that developer resources and cloud infrastructure remain assigned to your project:

Grace Period: Clients receive a 7-day grace period from the invoice generation date to complete payment without disruption.
Project Pause (Day 8+): If an undisputed milestone invoice remains unpaid past day 7, active sprint development will be paused, and developer allocations may be reassigned to other client queues.
Reactivation: Development resumes within 24 to 48 hours following payment confirmation and receipt clearance.

Clause 06REFUND TERMS

Cancellation, Refund Policy & Eligibility Matrix

Because custom software development represents a commitment of dedicated engineering hours, cloud environments, and architectural design, refunds are governed by the following schedule:

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Project Scenario	Cancellation Window	Refund Policy & Terms
Pre-Development Cancellation	Within 24 hours of advance payment, before any SRS documentation, wireframes, or design work has commenced.	90% Refund 10% retained for banking gateway processing and administrative overhead.
Active Development Phase	After SRS approval, UI design completion, or active coding has started.	Advance Non-Refundable Advance deposit is non-refundable as it covers dedicated developer sprint hours and architectural allocations.
Mutual Midway Separation	Project halted midway by mutual written consent of both parties.	Pro-Rata Settlement Billed only for completed milestones. Source code for paid milestones is transferred to the Client.
Third-Party Infrastructure & Licenses	Domain registration, cloud server hosting (AWS/Firebase/Vercel), paid SSL, third-party APIs.	100% Strictly Non-Refundable Disbursed directly to external vendors and cannot be reclaimed.
Google Play 20-Tester Closed Testing Service	Once tester onboarding, testing groups, and Google Play Console invites are initiated.	Non-Refundable Allocates real human testers, hardware devices, and compliance tracking.

Refund Processing SLA

Approved refunds are credited back to the original source payment method (bank account, UPI, or card) within 5 to 10 business days from the date of formal written confirmation.

Clause 07FAIR DISPUTES

Payment Disputes, Chargebacks & Amicable Resolution

We are dedicated to total client satisfaction and transparent communication:

Mandatory Amicable Consultation: The Client agrees that prior to filing a formal dispute or payment chargeback with any credit card issuer, bank, or payment gateway (Razorpay, Stripe, PayPal), the Client shall notify ChittorTech billing support in writing at business@chittortech.in and afford our management team at least seven (7) business days to investigate and resolve the issue.
Unjustified Chargebacks: In the event of a fraudulent or unjustified chargeback for deliverables completed and documented under an approved Statement of Work, ChittorTech reserves the legal right to report the chargeback, revoke access to deployed cloud instances, and seek recovery of outstanding dues along with associated collection and legal fees.

Clause 08DIRECT BILLING DESK

Billing Desk, GST Inquiries & Invoicing Contact

For invoice requests, GST clarifications, receipt downloads, or payment method inquiries, contact our official corporate accounts department:

ChittorTech Accounts & Billing Desk

Department:Corporate Accounts & Commercial Billing

Direct Billing Email: business@chittortech.in (CC: contact@chittortech.in)

Corporate Billing Line: +91 75974 51057

Official WhatsApp Support: +91 75974 51057

* Standard operational hours: Monday through Saturday, 9:30 AM to 7:00 PM IST.

Master Agreement Execution & Acknowledgement

Formal dual-signatory block and master framework binding note.

Master Framework Notice & Project Addenda Clause

1. Binding Baseline Framework: This document serves as the General Master Legal Framework of ChittorTech™ (Chittor Technologies). By executing this document, issuing a purchase order, or approving initial project milestones, the Client accepts and commits to these foundational legal, privacy, and payment terms.

2. Project-Specific Addenda Requirement: In addition to this general framework, prior to commencement of active engineering, a Project-Specific Addendum shall be mutually drafted, agreed, and executed for each specific engagement. Such addendum shall specify:

The definitive Software Requirement Specification (SRS) & Technical Scope Freeze.
Project-specific data security measures, server access protocols, and sanitized testing datasets.
Detailed milestone delivery dates, pricing breakdown, and approved payment schedule.

* The Project-Specific Addendum, once executed, shall form an integral, legally enforceable schedule governed by this Master Agreement.

FOR CHITTORTECH (CHITTOR TECHNOLOGIES)

Authorized Signatory:Director / Head of Engineering

Entity Status:ChittorTech™, Chittorgarh, Rajasthan, India

Signature:

Date of Execution:

[ Official Corporate Seal ]

FOR THE CLIENT (AUTHORIZED SIGNATORY)

Client / Corporate Entity:

Authorized Name & Title:

Signature:

Date & Place:

[ Client Official Seal / Stamp ]

ChittorTech™ (Chittor Technologies)

Premier IT, Mobile App & Software Development Services

Headquarters / Registered Office

Chittorgarh, Rajasthan – 312001, India

Statutory Compliance

Indian IT Act, 2000 | DPDP Act 2023 | GST Invoicing

Designated Grievance & Legal Desk

contact@chittortech.in

Direct Corporate Hotline

+91 75974 51057

CHITTORTECH™

MASTER COMMERCIAL AGREEMENT & PAYMENT TERMS

ARTICLE 1: COMMERCIAL PRICING & ENGAGEMENT MODELS

ARTICLE 2: STANDARD MILESTONE PAYMENT SCHEDULE

ARTICLE 3: INVOICING, 18% GST & MULTI-CURRENCY STANDARDS

ARTICLE 4: APPROVED PAYMENT GATEWAYS & SECURITY

ARTICLE 5: OVERDUE ACCOUNTS & SPRINT PAUSE POLICY

ARTICLE 6: CANCELLATION & REFUND ELIGIBILITY MATRIX

ARTICLE 7: DISPUTE ESCALATION & CHARGEBACK SAFEGUARDS

ARTICLE 8: CORPORATE BILLING CONTACT & INVOICING DESK

Payment & Refund Policy

Executive Summary (Plain-English Overview)

Commercial Engagement & Pricing Models

Standard Milestone Payment Breakdown

Approved Payment Channels & Gateway Security

Invoicing Terms, GST Compliance & Multi-Currency Handling

Overdue Invoices & Project Freeze Timeline

Cancellation, Refund Policy & Eligibility Matrix

Payment Disputes, Chargebacks & Amicable Resolution

Billing Desk, GST Inquiries & Invoicing Contact

Master Agreement Execution & Acknowledgement

ChittorTech™ (Chittor Technologies)

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